Aspect EnsemblePro 5.2 Predictive Dialer 25 seats A New System Just Like This Would Cost Over $200,000 Start Price USD 64,500.00 Current Price USD 64,500.00 Time Left - Bid Count 0 Buy It Now Price USD 69,500.00 Reserve Price - Start Time Friday, October 03, 2008 End Time Monday, October 13, 2008 Location Encino, CA See more about 'Aspect EnsemblePro 5.2 Predictive Dialer 25 seats' Description We are selling 25 Aspect EnsemblePro Licenses with complete hardware and rack (capacity for up to 96 licenses, without the need to buy anything extra).  Will help you to obtain an annual maintenance contract from Aspect.  Estimated price for the entire system new would be around $200,000.  License and hardware details are below.  For any questions you may have, please call Mr. Ashe - 818-788-6677 or email to ashe@socal.rr.com. Aspect® EnsemblePro™ (Blended Licenses - Inbound and Outbound) v5.2 24 User Licenses 1 Director License 4 (four) IBM X346 Servers Xeon 3.0 GHz 800 FSB 2MB Cache 2GB DDR2 RAM 3(three) 73 GB HS HDD 7K Raid Card DVD Drive 1 Cisco Router 6100 Series with 2 E1 Card in it. 1 Cisco Router 3660 Series MB 2FE D-Link Model DKVM-4K 1 Aspect Model DCP-00 Digital Communication Processor 30 Vonia Headset with Headset amplifiers EZ-F10 1 E1 HA Card Gigatron Rack – Model# 42U   Aspect® EnsemblePro™ v5.2 Overview Aspect EnsemblePro is a complete contact center solution that unites inbound, outbound and blended multichannel contact (voice, email, the web and fax), while also delivering Interactive Voice Response (IVR), recording and quality management, and unified reporting and administration capabilities. In addition, Aspect EnsemblePro provides application service provider (ASP) capabilities enabling service providers to host multiple clients segmented as individual tenants. Architected and built from the ground up to scale from 10s to thousands of seats, it incorporates a robust set of core features that support sophisticated contact strategies for both traditional voice and voice over Internet protocol (VoIP).Automatic Call Distribution (ACD) – answer calls as they enter the contact center and intelligently route them to available agents based on the dialed number (DNIS), calling party identification (ANI), available agents, customer profile, service levels or user defined business rules. The ACD also helps manage overflow routing, call re-routing based on queue statistics, abandoned call recuperation and multisite routing. Skills-based routing matches the most appropriate agent to each call; rules-based routing applies a single set of business rules across all contact channels; and Specific Agent Recall delivers customers who are calling back to the same agent that handled the original contact. Intelligent Network Routing links multiple locations to leverage centralized real-time statistics to enable automatic rerouting of calls from one site to another.Interactive Voice Response (IVR) – automate some or all of your customer interactions by utilizing integrated text-to-speech and voice recognition to gather customer information and match it with data from back-office systems to automatically fulfill customer inquiries or requests. IVR and ACD functionality can be used in tandem to pre-determine customer information and route a call to the appropriately skilled agent. Outbound IVR delivers a message to the called party as they answer the phone, automatically responds to a number of follow up questions, and routes that customer to a live agent, if necessary.Universal Queue – utilize dynamic prioritization to organize incoming contacts across all communication channels in a single queue and route them to the most appropriate agent. This capability addresses factors such as wait times, incoming traffic volumes and service levels and enables you to make changes to the provisioning rules without stopping and starting systems, campaigns or services. Key capabilities include:  Web Callback – enable web site visitors to request a callback from an agent who can participate simultaneously in a chat interaction Web Chat – provide agents with access to a knowledge base to facilitate secure (Secure Socket Layer supported) real-time interactions with customers via text chat/messaging Web Collaboration – synchronize agent and customer browsers in a collaborative environment, enabling browser-independent shared navigation Email Management – address email inquiries with a personalized response that can automatically be sent directly to the customer or delivered as a “suggested response” to the agent for review prior to sending Fax Management – support the integration of fax management capabilities Voice Mail – offer customers the ability to leave a recorded message during long queue times and after hours Automatic Workflow Distribution – streamline processes by routing generic objects and tasks – such as trouble tickets, order processing, documents and self-paced training – to your agents from external applications Automatic Outbound Dialing – utilize multiple predictive and manual dialing options to manage pacing and compliance with regulations, operate a variety of campaign and list management strategies, and ensure accurate voice, fax, modem, pager and answering machine detection. Using sophisticated pacing options, Aspect EnsemblePro addresses the demands of managing proactive customer contact initiatives and high volume campaigns. Predictive dialing uses sophisticated algorithms to determine the optimal pacing for outbound calls. Key features include Do Not Call list management, time zone management, external table dialing and dynamic filtering. Timed preview dialing lets an agent preview an outbound call record before the systems automatically places the dial. Key capabilities include:   Outbound Interactive Voice Response (IVR)  – deliver a message upon the answer of a phone, automatically respond to a number of follow up questions, and route that customer to a live agent if necessary Outbound Email – fully integrate email management for sending, receiving, routing and auto-responding to emails Automatic Feed – feed records into the system and automatically deliver call outcomes to your customer relationship management (CRM) application using exclusion management, scheduled recalls, recycling strategies and specific campaign strategies Email Management – enable agents to address customer email inquiries with a personalized response. Provide responses that can be sent directly to the customer via auto-response or delivered as “suggested responses” to agents for review prior to sending. Agents can expedite the email creation process and proactively target customers by using additional features, including:  Auto acknowledgement Greetings Signatures Email templates and attachment capabilities Distribution lists and email campaigns Multichannel Blending – allocate agents to other duties during lulls in incoming traffic through true multimedia blending. You can have some or all of your agents handle a range of customer interactions – including inbound calls, outbound calls, emails and web chats – all from the same workstation. Blending is seamless according to your defined business rules without agents having to log in or out of campaigns or ACD services.Multichannel Recording and Quality Monitoring – review interactions between agents and customers. Recordings can be automated or initiated on demand by agents or supervisors, allowing them to: Record voice, chat and collaboration sessions   Record by call, by agent or by entire campaign Record every interaction, random samples, based on schedule or specific groups of agents Assign classifications and comments to recording for easy retrieval Review, archive and export recordings to other devices for long-term storage Monitor and record the agent voice and screen interactions for quality monitoring and performance assessment Review and score agent recorded sessions for performance evaluations Manage recordings centrally, regardless of where they were made in the enterprise Reduce costs and complexity with a unified platform   Business Benefits     Dynamically adjust to business conditions without the need for highly technical resources Increase customer satisfaction by providing a consistent experience across multiple channels Improve agent productivity by enabling them to toggle between campaigns without having to log in and out of multiple systems Leverage your existing infrastructure       Related Articles Press Release #1: Aspect Software Announces General Availability of Aspect Unified IP 6.5 Evolution of Unified Product Brings New Functionality to Provide Contact Centers with Greater Choice and Control CHELMSFORD, Mass. – 7 June 2007 – Aspect Software, Inc., the world’s largest company solely focused on the contact center, today announced that on 28 June 2007, Aspect® Unified IP™ 6.5 will be generally available. Aspect Unified IP is a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) unified contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management to help organizations achieve their customer service, collections and sales and telemarketing business process goals. In addition to offering all of the features and functionality contact centers have come to expect from Aspect Software products, it also includes these enhanced capabilities: · Embedded voice portal for advanced speech recognition and text-to-speech · Advanced outbound list management · Multi-tenancy and partitioning that supports a Software as a Service (SaaS) model “Aspect Software is unique in its understanding of what consumers want from contact center interactions and is adept at empowering organizations to satisfy those consumer wants while managing their own business realities,” said Ian Jacobs, senior analyst at Frost & Sullivan. “Using SIP-based VoIP, this Aspect Unified IP release offers a complete set of rich features and functionality in a unified manner that enables businesses to have the choice and control they need to be effective.” Designed to reduce complexity and provide the control that businesses require and the choice that IT demands, Aspect Unified IP enables organizations to better respond to today’s changing consumer. For the small- and medium-sized contact center, Aspect Unified IP reduces costs and simplifies administration by offering full functionality on a single server for as many as100 agents. For the enterprise contact center, Aspect Unified IP supports tens of thousands of agents via centrally managed, linked systems. Aspect Unified IP also offers enhanced hosted capabilities to enable Application Service Providers (ASPs) with multi tenancy, security, and partitioning delivered in a Software as a Service (SaaS) model. For all types of organizations, the product empowers IT to select their transport of choice using either open source VoIP, such as the Asterisk IP-PBX, closed source VoIP or traditional voice. “Aspect Unified IP evolves the unified functionality nearly 800 contact centers have come to rely on with the addition of best-of-breed features from our Signature ACDs, predictive dialers and voice portal,” said Gary Barnett, chief technology officer and executive vice president at Aspect Software. “Our focus has always been on providing our customers with solutions that best fit their needs. Aspect Unified IP can satisfy the varying requirements of the smallest contact center all the way up to the largest enterprise contact center and enables organizations to unlock and utilize functionality as their business demands.” Aspect Unified IP 6.5 represents the next release for those customers currently using Aspect® EnsemblePro™. This version includes localization in Simplified Chinese and English. Over the next several months, subsequent releases of the product will include localization for Spanish, French, German, Brazilian Portuguese, Thai, Japanese, Traditional Chinese and Korean.   Press Release #2: Aspect Software Receives Unified Communications Magazine’s 2007 Product of the Year Award Aspect® Unified IP™ Recognized for Its Ability to Enable Unified Communications for the Contact Center™ CHELMSFORD, Mass., 15 April 2008 - Aspect Software, Inc., the world’s largest company solely focused on unified communications for the contact center, has received Unified Communications Magazine’s 2007 Product of the Year Award for Aspect Unified IP, an all-in-one, IT-ready solution that powers the company’s Unified Communications for the Contact Center strategy. Aspect Unified IP unites full-featured automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform. “Aspect Software believes that organizations of all shapes and sizes need a unified communications strategy that takes the front lines of customer contact into account,” added Sheridan. “In fact, the contact center should be the starting point for any organization’s unified communications strategy. The Aspect unified approach for helping companies implement a unified communications strategy is being validated with the Product of the Year Award for the value and benefits that it can bring to companies and their customers.” The 2007 Unified Communications Product of the Year Awards distinguish those companies that have developed ground-breaking advancements in UC technologies in the past year. Aspect Unified IP was recognized for delivering all the capabilities to extend the contact center into the enterprise, helping organizations reduce the time it takes to get calls to knowledge workers, to record those calls for quality of service, and provide reports to gauge the success of each interaction. Aspect Software supports unified communications for the contact center strategies with current versions of Aspect Unified IP, a comprehensive session initiation protocol (SIP)-based voice over IP (VoIP) unified contact center solution, and PerformanceEdge™, the industry’s first complete contact center optimization suite. The company will also release new versions of Aspect Unified IP and PerformanceEdge to deliver interoperability with unified communications software products including Microsoft Office Communications Server 2007 to enhance collaboration between the enterprise and the contact center. “Aspect Software has proven it is committed to quality and excellence while addressing real needs in the marketplace. Unified Communications is pleased to grant a 2007 Product of the Year Award to Aspect Unified IP,” said Rich Tehrani, TMC President and Editor-in-Chief of Unified Communications Magazine. “We’re proud to honor the company’s hard work and accomplishments and look forward to more innovative solutions from Aspect Software in the future.” The recognition from Unified Communications Magazine came the same week that Aspect Software and Microsoft announced a global strategic alliance to bring unified communications (UC) to the contact center. For more information on Unified Communications for the Contact Center, visit www.aspectcometogether.com. For more information on the Aspect-Microsoft alliance, please visit http://www.aspect.com/About/OurPartners/Microsoft. About Aspect Software Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions communications-enable customer service, collections and sales & telemarketing business processes for small and medium enterprises as well as for two-thirds of the FORTUNE Global 100. For more information, visit www.aspect.com.   All items pictured are stock photos unless specifically stated. We make all efforts to use actual photos of the item(s) in each auction, but one is not always available. In the case where stock photos are used, we try to describe all differences from the item shown in the photo, but the item you receive may differ slightly from that in the photo. We will honor differences between what is stated in auction copy as included and what arrives, but not differences between what is shown in the photo and the item received.     Place a Bid!